# AIVA Claims > AIVA Claims is a program of an IRS-recognized 501(c)(3) nonprofit that helps U.S. military veterans organize and prepare VA disability claim documents. The service is donor-funded and free to veterans; it does not file claims or determine eligibility. Index: https://aivaclaims.com/llms.txt # VA claim guides and checklists > Find practical VA claim guides by stage: prepare your evidence, attend a C&P exam, check status, update a claim, and understand a decision. Source: https://aivaclaims.com/guides Updated September 13, 2026 · By AIVA Choose the stage you are at. These public guides help you organize your next step, with links to VA’s official instructions. No account is needed to read or print them. ## Prepare - [VA claim evidence checklist](https://aivaclaims.com/guides/va-claim-evidence-checklist) A printable checklist for organizing service records, medical evidence, personal statements, and submission receipts for a VA disability claim. - [C&P exam preparation checklist](https://aivaclaims.com/guides/c-and-p-exam-preparation) Prepare for a VA claim exam with an appointment checklist, accurate symptom notes, and official guidance on submitting records before the exam. ## While VA reviews - [How to update or amend a VA claim](https://aivaclaims.com/guides/amend-va-claim) Understand the difference between adding evidence to a pending VA claim, filing for another condition, and requesting review after a decision. - [How to check your VA claim status](https://aivaclaims.com/guides/va-claim-status) Use VA’s official claim status tool, understand evidence requests and missing documents, and find decision letters without guessing an approval date. ## After a decision - [VA claim denied: what to check next](https://aivaclaims.com/guides/va-claim-denied) Read a VA denial, organize the issue and evidence, and understand Supplemental Claims, Higher-Level Reviews, and Board Appeals. - [VA payment codes: verify an unexpected deposit](https://aivaclaims.com/guides/va-payment-codes) Check an unfamiliar VA deposit against official payment history and your decision letter, and prepare clear questions for VA or your bank. ## Useful tools and resources - [Estimate a combined disability rating](https://aivaclaims.com/tools/va-disability-calculator) - [Share free resources with veterans](https://aivaclaims.com/resources) - [Prepare an intent to file](https://aivaclaims.com/services/intent-to-file) ## Need help organizing your claim? AIVA helps prepare draft documents for you to review and submit. [See what claim preparation includes.](https://aivaclaims.com/services/disability-claims) [Start preparing with AIVA](https://aivaclaims.com/sign-up) These educational guides summarize the linked VA sources and suggest ways to organize your records. They are not an individual legal or medical assessment. For representation or help choosing a review route, [find VA-accredited assistance](https://www.va.gov/get-help-from-accredited-representative/). Check the current VA instructions and your own decision letter before filing. # How to update or amend a VA claim > Understand the difference between adding evidence to a pending VA claim, filing for another condition, and requesting review after a decision. Source: https://aivaclaims.com/guides/amend-va-claim Updated September 13, 2026 · By AIVA First identify what you want to change and whether VA has already decided the issue. Adding evidence to a pending initial claim and challenging a decision use different processes. An evidence upload does not file a new claim. ## [If you need to add evidence to a pending initial claim](#if-you-need-to-add-evidence-to-a-pending-initial-claim) Open the correct claim in VA’s claim status tool. Its Files tab provides an Additional evidence area. Check that the record belongs to that claim, upload through the official tool, and keep the confirmation with your own copy. VA says this tool’s evidence upload is for initial claims, not decision reviews or appeals. It also says not to upload claim forms there. A successful file upload is not a substitute for submitting the required application. [VA: Claim status tool FAQs](https://www.va.gov/resources/claim-status-tool-faqs/) ## [If you need to correct information or claim another condition](#if-you-need-to-correct-information-or-claim-another-condition) Write down exactly what is wrong: for example, a treatment date in your statement, a missing record, or a condition you have not claimed. Avoid the vague instruction ‘amend everything.’ A precise description helps VA or an accredited representative identify the right submission route. Use VA’s filing instructions for a new disability claim. If you are unsure whether your change requires a new application, contact VA or an accredited representative before assuming an attachment will add it. Save the answer and submission receipt in your own records. [VA: How to file a disability claim](https://www.va.gov/disability/how-to-file-claim/) ## [If VA has already decided the issue](#if-va-has-already-decided-the-issue) Read the decision letter and its review instructions. A Supplemental Claim can introduce new and relevant evidence; a Higher-Level Review considers the existing record; a Board Appeal has different review options. Uploading a correction to an old claim is not the same as selecting a decision review. Make a short list of the issues you disagree with and the evidence or error involved. Check the deadline that applies to your decision and chosen review process before spending time polishing a statement. [VA: Choosing a decision review option](https://www.va.gov/resources/choosing-a-decision-review-option/) ## Your next-step checklist Use these boxes as a reading aid. AIVA does not save your selections. To print or save a PDF, use your browser’s Print menu. - Confirm the claim or decision date and the issue you want to change. - State the specific correction or addition in your own words. - Check whether the claim is pending or already decided. - Choose the official filing, upload, or decision-review process that fits. - Save your document, confirmation, and any instructions VA gives you. ## Related help - [Evidence checklist](https://aivaclaims.com/guides/va-claim-evidence-checklist) - [What to do after a denial](https://aivaclaims.com/guides/va-claim-denied) - [Check your claim status](https://aivaclaims.com/guides/va-claim-status) ## Need help organizing your claim? AIVA helps prepare draft documents for you to review and submit. [See what claim preparation includes.](https://aivaclaims.com/services/disability-claims) [Start preparing with AIVA](https://aivaclaims.com/sign-up) These educational guides summarize the linked VA sources and suggest ways to organize your records. They are not an individual legal or medical assessment. For representation or help choosing a review route, [find VA-accredited assistance](https://www.va.gov/get-help-from-accredited-representative/). Check the current VA instructions and your own decision letter before filing. # VA payment codes: verify an unexpected deposit > Check an unfamiliar VA deposit against official payment history and your decision letter, and prepare clear questions for VA or your bank. Source: https://aivaclaims.com/guides/va-payment-codes Updated September 13, 2026 · By AIVA Start with VA’s payment history and your decision letter. Treat a bank’s abbreviated payment description as a clue to verify. It cannot tell you every detail of a claim decision, and this guide does not turn an unfamiliar code into a promised rating or backpay award. ## [Compare the official payment history](#compare-the-official-payment-history) VA’s payment history tool lists past disability compensation, pension, and education payments for veterans, as well as certain survivor payments. Open it directly on VA.gov and compare the amount and date with your bank’s transaction. Keep those details in your own notes. If you have several VA benefits, check the payment’s benefit type instead of assuming every deposit relates to the disability claim you are waiting on. [VA: Review your payment history](https://www.va.gov/va-payment-history/) ## [Read the decision separately](#read-the-decision-separately) Use the decision letter to understand what VA decided. A payment entry and a claim’s decision letter serve different purposes. Do not use the size of an unexpected deposit as a substitute for reading the actual award or denial. If you are still waiting for a letter, check whether it is available in the claim status tool. Save the letter alongside your own payment comparison once it arrives so you can ask a specific question about any difference. [VA: Claim status tool FAQs](https://www.va.gov/resources/claim-status-tool-faqs/) ## [Prepare a clear verification question](#prepare-a-clear-verification-question) Write down the transaction date, amount, and exact description, then compare them with the entry on VA.gov. Ask VA which benefit and period a payment covers. Ask your bank about the transaction information it can provide if the description is unclear. A useful question is: ‘My bank shows this deposit on [date], but I cannot match it to this VA payment entry. Which benefit and payment period does it cover?’ Keep bank account numbers, screenshots, and personal claim records out of public discussion threads. This page does not ask you to upload banking information. [VA: Review your payment history](https://www.va.gov/va-payment-history/) ## Your next-step checklist Use these boxes as a reading aid. AIVA does not save your selections. To print or save a PDF, use your browser’s Print menu. - Check VA.gov payment history directly. - Compare the date, amount, and benefit type with your bank entry. - Read the decision letter for the claim outcome. - Prepare the specific mismatch you want VA or your bank to explain. - Keep banking and claim information private. ## Related help - [Find your claim status and letter](https://aivaclaims.com/guides/va-claim-status) - [Combined disability rating calculator](https://aivaclaims.com/tools/va-disability-calculator) - [Read a denial and review options](https://aivaclaims.com/guides/va-claim-denied) ## Need help organizing your claim? AIVA helps prepare draft documents for you to review and submit. [See what claim preparation includes.](https://aivaclaims.com/services/disability-claims) [Start preparing with AIVA](https://aivaclaims.com/sign-up) These educational guides summarize the linked VA sources and suggest ways to organize your records. They are not an individual legal or medical assessment. For representation or help choosing a review route, [find VA-accredited assistance](https://www.va.gov/get-help-from-accredited-representative/). Check the current VA instructions and your own decision letter before filing. # VA claim denied: what to check next > Read a VA denial, organize the issue and evidence, and understand Supplemental Claims, Higher-Level Reviews, and Board Appeals. Source: https://aivaclaims.com/guides/va-claim-denied Updated September 13, 2026 · By AIVA Begin with your decision letter, not a generic appeal template. Identify each denied issue, VA’s explanation, and the review instructions. Then compare the available review options with the evidence or error you need VA to consider. ## [Turn the decision into an issue list](#turn-the-decision-into-an-issue-list) Download or keep the complete decision letter. In your own notes, pair each disputed issue with the reason you disagree and the page or record that supports your concern. Keep granted and denied issues separate so the request is specific. For example, ‘I disagree with everything’ does not tell a reviewer where to look. ‘The decision says there is no treatment record; my clinic record dated [date] addresses that point’ gives you a concrete question to discuss with an accredited representative. This example is an organizing method, not a prediction of an outcome. [VA: Choosing a decision review option](https://www.va.gov/resources/choosing-a-decision-review-option/) ## [Match the review to the evidence](#match-the-review-to-the-evidence) A Supplemental Claim is the route to consider when you have new and relevant evidence. A Higher-Level Review is based on the record already considered and cannot accept new evidence. A Board Appeal is reviewed by a Veterans Law Judge; its Direct Review, Evidence Submission, and Hearing options have different evidence rules. The choice depends on your decision and procedural history. Do not attach new medical records to a Higher-Level Review expecting them to be considered as new evidence. [VA: Choosing a decision review option](https://www.va.gov/resources/choosing-a-decision-review-option/) ## [Check eligibility and deadlines before drafting](#check-eligibility-and-deadlines-before-drafting) VA generally requires a Higher-Level Review request within one year of the date on the initial or Supplemental Claim decision letter. It is not available after another Higher-Level Review or a Board Appeal on the same issue. Other review routes have their own rules. Read the instructions supplied with your decision and the current VA page for your chosen route. An accredited attorney, claims agent, or VSO representative can help you choose. AIVA’s preparation tools do not replace accredited representation or submit a review request for you. [VA: Higher-Level Review eligibility and filing](https://www.va.gov/decision-reviews/higher-level-review/) ## Your next-step checklist Use these boxes as a reading aid. AIVA does not save your selections. To print or save a PDF, use your browser’s Print menu. - Keep the complete decision letter and note its date. - List each issue you disagree with and VA’s reason. - Separate evidence already considered from new evidence. - Check review eligibility, evidence rules, and the applicable deadline. - Confirm the correct form or online request and retain the receipt. ## Related help - [Evidence checklist](https://aivaclaims.com/guides/va-claim-evidence-checklist) - [Updating a pending claim](https://aivaclaims.com/guides/amend-va-claim) - [Help organizing medical records](https://aivaclaims.com/services/medical-records) ## Need help organizing your claim? AIVA helps prepare draft documents for you to review and submit. [See what claim preparation includes.](https://aivaclaims.com/services/disability-claims) [Start preparing with AIVA](https://aivaclaims.com/sign-up) These educational guides summarize the linked VA sources and suggest ways to organize your records. They are not an individual legal or medical assessment. For representation or help choosing a review route, [find VA-accredited assistance](https://www.va.gov/get-help-from-accredited-representative/). Check the current VA instructions and your own decision letter before filing. # VA claim evidence checklist > A printable checklist for organizing service records, medical evidence, personal statements, and submission receipts for a VA disability claim. Source: https://aivaclaims.com/guides/va-claim-evidence-checklist Updated September 13, 2026 · By AIVA Start with the condition you are claiming and the evidence VA needs for that claim type. Organize records by what they show, then identify what is missing. You can print this checklist without creating an account. ## [Build a small evidence index](#build-a-small-evidence-index) Create one row in your own notes for each claimed condition. Record the document name, date, page, and what it shows. A diagnosis, an event during service, and a connection between them answer different questions; one record may not establish all three. For an original service-connected claim, VA generally looks for a current disability, an in-service event or illness, and a link. Presumptive conditions and different types of service have their own requirements. Use VA’s evidence page for the claim type that actually applies to you. [VA: Evidence needed for a disability claim](https://www.va.gov/disability/how-to-file-claim/evidence-needed/) ## [Collect records and identify missing ones](#collect-records-and-identify-missing-ones) Gather separation documents, service treatment records, and relevant medical records, or provide VA the information and permission needed to obtain them. Keep the facility name and treatment dates alongside each missing record so a request is specific. Separate a record you already possess from one you have requested. A practical tracking note might say: ‘Orthopedics visit, March 2025; requested from clinic; not yet received.’ Do not describe a request as evidence already in VA’s file. [VA: Evidence needed for a disability claim](https://www.va.gov/disability/how-to-file-claim/evidence-needed/) ## [Use statements for firsthand observations](#use-statements-for-firsthand-observations) A personal or buddy statement can explain events and symptoms someone actually observed. Name the approximate dates, describe the observation, and distinguish personal knowledge from something another person told you. VA accepts lay evidence and provides forms for it. Keep a working copy of your index and copies of the documents you send. Before submitting, compare your package with the application’s current instructions and any specific evidence request from VA. [VA: Evidence needed for a disability claim](https://www.va.gov/disability/how-to-file-claim/evidence-needed/) ## Your next-step checklist Use these boxes as a reading aid. AIVA does not save your selections. To print or save a PDF, use your browser’s Print menu. - Identify each condition and the type of claim. - Locate separation and service treatment records, or record how to request them. - Organize relevant diagnosis, treatment, and test records by date. - Identify evidence about service events and the connection to the current condition. - Include accurate firsthand statements where useful. - List missing records with facility names and treatment dates. - Check signatures, correct forms, and VA’s requested response dates. - Keep a copy of the completed submission and its confirmation. ## Related help - [Help organizing medical records](https://aivaclaims.com/services/medical-records) - [Intent to file preparation](https://aivaclaims.com/services/intent-to-file) - [C&P exam preparation](https://aivaclaims.com/guides/c-and-p-exam-preparation) ## Need help organizing your claim? AIVA helps prepare draft documents for you to review and submit. [See what claim preparation includes.](https://aivaclaims.com/services/disability-claims) [Start preparing with AIVA](https://aivaclaims.com/sign-up) These educational guides summarize the linked VA sources and suggest ways to organize your records. They are not an individual legal or medical assessment. For representation or help choosing a review route, [find VA-accredited assistance](https://www.va.gov/get-help-from-accredited-representative/). Check the current VA instructions and your own decision letter before filing. # C&P exam preparation checklist > Prepare for a VA claim exam with an appointment checklist, accurate symptom notes, and official guidance on submitting records before the exam. Source: https://aivaclaims.com/guides/c-and-p-exam-preparation Updated September 13, 2026 · By AIVA Confirm your appointment, submit new non-VA medical records before the exam, and prepare to describe your actual symptoms and daily limitations accurately. A C&P exam gathers claim evidence; it is not a treatment visit or a promise of a rating. ## [Confirm the practical details](#confirm-the-practical-details) Check the appointment letter for the location, time, and scheduling contact. Confirm the appointment and request transportation help or accommodations when you need them. If you need to reschedule, VA says to tell the medical center or contractor at least 48 hours in advance; contractor rescheduling has additional limits. Plan your route or video connection ahead of time. VA advises arriving 15 minutes early and wearing clothing that lets you move comfortably. Follow any specific instructions in your appointment letter. [VA: Claim exam (C&P exam)](https://www.va.gov/resources/va-claim-exam/) ## [Submit records before the appointment](#submit-records-before-the-appointment) VA advises submitting new non-VA medical records before your appointment. Bringing records to the examiner does not place them in the claim file: the provider may read them but cannot submit them for you. Keep a copy and a receipt for what you submit. You can make a short personal note of treatment dates, symptom patterns, and concrete examples of daily difficulties. Use it to remember your experience accurately; do not copy another veteran’s symptoms or rehearse claims that are not true for you. [VA: Claim exam (C&P exam)](https://www.va.gov/resources/va-claim-exam/) ## [Understand the exam and what follows](#understand-the-exam-and-what-follows) The examiner may ask questions, examine you, or request tests. The exam is for gathering evidence, so the provider does not prescribe treatment or decide your claim. Ask the examiner if you do not understand a question or what a requested movement involves. Afterward, the examiner sends a report to VA. VA considers it with the rest of your evidence. If something concerning happened, write a factual account while you remember it and use VA’s listed feedback channels. You can request the final exam report using VA’s Privacy Act or FOIA request process. [VA: Claim exam (C&P exam)](https://www.va.gov/resources/va-claim-exam/) ## Your next-step checklist Use these boxes as a reading aid. AIVA does not save your selections. To print or save a PDF, use your browser’s Print menu. - Confirm the exam time, location, and scheduling contact. - Request any transportation assistance or accommodations. - Submit new non-VA records through the appropriate official channel. - Prepare accurate notes about symptoms, treatment, and daily limitations. - Plan to arrive early and follow the appointment instructions. - After the exam, save a factual note of any concern you need to report. ## Related help - [Evidence checklist](https://aivaclaims.com/guides/va-claim-evidence-checklist) - [Help organizing medical records](https://aivaclaims.com/services/medical-records) - [After the exam: claim status](https://aivaclaims.com/guides/va-claim-status) ## Need help organizing your claim? AIVA helps prepare draft documents for you to review and submit. [See what claim preparation includes.](https://aivaclaims.com/services/disability-claims) [Start preparing with AIVA](https://aivaclaims.com/sign-up) These educational guides summarize the linked VA sources and suggest ways to organize your records. They are not an individual legal or medical assessment. For representation or help choosing a review route, [find VA-accredited assistance](https://www.va.gov/get-help-from-accredited-representative/). Check the current VA instructions and your own decision letter before filing. # How to check your VA claim status > Use VA’s official claim status tool, understand evidence requests and missing documents, and find decision letters without guessing an approval date. Source: https://aivaclaims.com/guides/va-claim-status Updated September 13, 2026 · By AIVA Use VA.gov’s claim status tool for the official status of your claim, decision review, or appeal. Check outstanding requests and available decision letters. A status label does not give an exact decision date or establish a disability rating. ## [Open the correct claim on VA.gov](#open-the-correct-claim-on-va-gov) Sign in to VA’s claim status tool using the sign-in options VA provides. Check the claim type and claimed issues before reviewing updates. A separate claim or decision review may have its own entry. Read requests for additional evidence and keep their response dates in your own calendar. A useful note includes the request, when you received it, what you sent, and the confirmation. This avoids relying on memory when you contact VA. [VA: Claim status tool FAQs](https://www.va.gov/resources/claim-status-tool-faqs/) ## [An absent document does not always mean it was lost](#an-absent-document-does-not-always-mean-it-was-lost) VA says the tool does not show documents delivered in person or sent by mail or fax. It also omits some documents to protect privacy. Compare the upload list with how you actually submitted the item before concluding that VA lacks it. If you need confirmation, keep the delivery receipt or upload confirmation ready when contacting VA. Ask about the particular document and date rather than repeatedly sending an entire packet without checking what is needed. [VA: Claim status tool FAQs](https://www.va.gov/resources/claim-status-tool-faqs/) ## [Use the decision letter for the decision](#use-the-decision-letter-for-the-decision) VA’s status tool cannot give an exact decision date. For some claims and reviews, you can download a decision letter when it is ready. Read that letter for the result and review instructions rather than inferring approval from a status change. If your status appears unchanged, check for requests you can respond to and contact VA about your specific case if you need clarification. A national processing average or another veteran’s timeline is not a deadline for your claim. [VA: Claim status tool FAQs](https://www.va.gov/resources/claim-status-tool-faqs/) ## Your next-step checklist Use these boxes as a reading aid. AIVA does not save your selections. To print or save a PDF, use your browser’s Print menu. - Open the official VA status tool and select the correct claim. - Read any open evidence requests and response dates. - Compare available files with your submission confirmations. - Download the decision letter when available. - Keep specific questions and receipts ready before contacting VA. ## Related help - [Updating a pending claim](https://aivaclaims.com/guides/amend-va-claim) - [Understanding an unexpected payment](https://aivaclaims.com/guides/va-payment-codes) - [After a denial](https://aivaclaims.com/guides/va-claim-denied) ## Need help organizing your claim? AIVA helps prepare draft documents for you to review and submit. [See what claim preparation includes.](https://aivaclaims.com/services/disability-claims) [Start preparing with AIVA](https://aivaclaims.com/sign-up) These educational guides summarize the linked VA sources and suggest ways to organize your records. They are not an individual legal or medical assessment. For representation or help choosing a review route, [find VA-accredited assistance](https://www.va.gov/get-help-from-accredited-representative/). Check the current VA instructions and your own decision letter before filing. # VA Disability Calculator > Estimate a combined VA disability rating with VA math and the bilateral factor. A free tool with explanations and official sources. Source: https://aivaclaims.com/tools/va-disability-calculator Updated September 13, 2026 · By AIVA Estimate how your individual ratings combine. Choose percentages already assigned by VA; do not enter your combined rating as another disability. No sign-in required. Your selected percentages stay in this page and are not sent to AIVA or saved by this calculator. [Site privacy and cookies](https://aivaclaims.com/privacy). ## How the calculation works Ratings are combined from highest to lowest using the whole-number results in the VA table. The final value rounds to the nearest 10%, with 5 rounding up. Example: 50% and 30% combine to 65%; adding 10% gives 69%, which rounds to 70%. For eligible paired limbs, the calculator combines their ratings first, adds 10% of that value, and rounds the group to a whole number before combining it with other ratings. It also checks exclusions from the bilateral group and keeps a higher final rating when the exception applies. [38 CFR 4.25: combined ratings table](https://www.ecfr.gov/current/title-38/chapter-I/part-4/subpart-A/section-4.25) · [38 CFR 4.26: bilateral factor and exception](https://www.ecfr.gov/current/title-38/chapter-I/part-4/subpart-A/section-4.26) This estimates combined-rating math only. It does not decide service connection, bilateral eligibility, TDIU, special monthly compensation, amputation limits, or payment amounts. Paired skeletal muscle cases and conditions with a single bilateral diagnostic-code rating need individual review; do not split one assigned rating into two entries. For an uncertain limb classification, confirm with an [accredited representative](https://www.va.gov/get-help-from-accredited-representative/). VA determines your actual award. ## Preparing a claim? [Use the evidence checklist](https://aivaclaims.com/guides/va-claim-evidence-checklist) or learn about [donor-funded claim preparation help](https://aivaclaims.com/services/disability-claims). # VA claim resources to share > Share AIVA's printable evidence checklist, combined rating calculator, and source-linked claims guides with veterans and families. Source: https://aivaclaims.com/resources Practical references for veterans, families, and organizations helping people find their next step. ## Start with one useful resource - [Printable claim evidence checklist](https://aivaclaims.com/guides/va-claim-evidence-checklist) — organize records, statements, and questions before preparing a claim. Open the guide and print or save it as a PDF. - [Combined disability rating calculator](https://aivaclaims.com/tools/va-disability-calculator) — explore how ratings combine, including eligible bilateral conditions. Estimates are not VA decisions. - [Claims guide library](https://aivaclaims.com/guides) — find guidance for preparing a claim, checking progress, or understanding a decision. ## About these resources AIVA is a program of ESBE Incorporated. Our donor-funded tools help veterans organize records and prepare drafts for their own review and submission. AIVA is a technology platform, not a law firm, medical provider, or VA-accredited claims agent. Each guide links to official sources and states when its text was updated. General information cannot determine an individual claim's outcome. For representation, use [VA's accredited representative directory](https://www.va.gov/get-help-from-accredited-representative/). ## For resource directories and newsletters You can link directly to the checklist, calculator, or guide that fits your readers. Use the page title as the link text so readers know where it goes. No registration is required to read these public resources. Suggested description: “AIVA provides donor-funded VA claim preparation tools, a printable evidence checklist, and source-linked guides. Veterans review and submit their own claims.” To report an unclear instruction or broken source, [contact AIVA support](https://aivaclaims.com/?support=open). Please do not include medical records or identifying claim details in public posts. # Donor-Funded VA Claim Help For Veterans > AIVA is a program of an IRS-recognized 501(c)(3) tax-exempt nonprofit. Our donor-funded mission helps veterans prepare their VA disability claim packages so they can access the benefits they earned. Upload your records, review the documents we prepare, and submit directly to the VA yourself. Source: https://aivaclaims.com/ Ask AIVA about your VA claim — free Hi! I'm AIVA's assistant. Ask me anything about VA disability claims. [Type a message…](https://aivaclaims.com/?support=open) ESBE Incorporated — an IRS-recognized 501(c)(3) tax-exempt nonprofit · EIN 87-1218291 AIVA is a program of an IRS-recognized 501(c)(3) tax-exempt nonprofit. Our donor-funded mission helps veterans prepare their VA disability claim packages so they can access the benefits they earned. Upload your records, review the documents we prepare, and submit directly to the VA yourself. Built to Serve Those Who Served Veteran Founded & Operated IRS-Recognized 501(c)(3) Tax-Exempt Nonprofit aivaclaims.com/dashboard AIVA dashboard generating a complete VA disability claim package — Injury Statement, Buddy Letter, Nexus Letter, and Legal Arguments all marked Generated. - $3,938.58/mo Avg. 100% rating benefit - [Current VA average](https://www.va.gov/disability/after-you-file-claim/) Processing times vary - From verified veterans - 100% P&T rated veteran Founded & built it Our Mission ## A Nonprofit Built to Serve Veterans aivaclaims.com is a program of ESBE Incorporated, an IRS-recognized 501(c)(3) tax-exempt nonprofit based in San Francisco, California. Our mission is to provide VA disability claim-preparation support so veterans can access the benefits they earned, funded through tax-deductible charitable donations. An IRS-Recognized 501(c)(3) Nonprofit AIVA Claims is a program of ESBE Incorporated, a California nonprofit public benefit corporation and an IRS-recognized 501(c)(3) tax-exempt public charity · EIN 87-1218291. Donations are tax-deductible. AIVA is our veteran-services program, supported by donors who want to help fellow veterans navigate the claims process. Sponsor a Veteran Your tax-deductible donation funds claim-preparation help for a veteran who needs it. Donors receive nothing in return — it is a true gift that supports our charitable mission to serve those who served. [Sponsor a Veteran](https://www.every.org/esbe-incorporated?frequency=once#/donate/pay) Make a Difference ## Sponsor a Veteran Full package $3,800 ### Sponsor a Veteran's Full Claim Journey The complete sponsorship — the only level that funds a veteran's full package. Covers one veteran's entire claim-preparation journey: intake, evidence organization, and a decision-ready package, from first filing to a decision, at no cost to the veteran. [Sponsor a Veteran](https://www.every.org/esbe-incorporated#/donate/pay?frequency=once&amount=3800) $1,500 ### Power a Veteran's Claim A major share of one veteran's claim — not a full package. Funds the core work: organizing evidence and drafting the statements that make a claim decision-ready. Gifts are pooled to provide this donor-funded support to veterans. [Sponsor a Veteran](https://www.every.org/esbe-incorporated#/donate/pay?frequency=once&amount=1500) $500 ### Help a Veteran Get Started A starter gift — not a full package. Funds the first stage: intake and gathering the records a claim is built on. Gifts are pooled to provide donor-funded claim-preparation support. [Sponsor a Veteran](https://www.every.org/esbe-incorporated#/donate/pay?frequency=once&amount=500) Give any amount — every gift funds donor-funded claim-preparation support for a veteran. Every donation is a tax-deductible gift to our IRS-recognized 501(c)(3) mission. Donors receive nothing in return — it is a true gift. ## What Veterans Are Saying “AIVA helped me put together my claim for a wheelchair and full mobility equipment. I'd been fighting the VA for years and getting nowhere. Within a day I had a complete claim package ready to submit. Life-changing doesn't even begin to cover it.” D. J. Army Veteran “Got my benefits approved on my very first attempt. No back-and-forth, no denials, no waiting months for a VSO appointment. AIVA's tools helped surface conditions in my records I didn't even know I could claim.” R. S. Army Veteran “I'm a Vietnam War veteran. Thirty years I went without benefits. Tried VSOs, tried lawyers — nobody could get it done. AIVA helped me get my entire claim package ready to submit. Thirty years of waiting, and it finally came together.” F. P. Vietnam Era Veteran “The tools helped me find 3 conditions in my medical records that I had no idea were service-connected. My rating went up and my monthly benefit more than doubled. Wish I'd found AIVA sooner.” C. B. Marine Veteran “After years of getting the runaround, I found AIVA. I got real help, and I kept control of my own claim the whole time. This is how it should work.” G. S. Navy Veteran Names abbreviated to protect our veterans' privacy. All testimonials shared with permission. An IRS-recognized 501(c)(3) tax-exempt nonprofit program, built by a 100% P&T rated veteran ## AIVA Is Built For Veterans Who... - Are filing a VA disability claim for the first time - Want to increase an existing rating - Need to file a supplemental claim with new evidence - Are tired of waiting months for VSO appointments - Want to keep full control of their claim ## How It Works 1 ### Upload Your Records Drop your VA medical files — AIVA reads 100+ pages per minute 2 ### Review Your Claim Package We prepare draft documents for you. You review, edit, and approve everything 3 ### Submit It Yourself You file directly with the VA. Processing times vary; check VA.gov for the current average Why It Works ## Why Veterans Choose AIVA AIVA is built around the veteran. Here is what makes our donor-funded program effective. ### AI-Accelerated Preparation AI helps assemble your claim documents quickly, turning a stack of records into an organized, submission-ready package. ### Veteran-Founded AIVA was created by a veteran who has navigated the VA claims process — built to serve those who served. ### No Cost Barrier Our program is donor-funded, so veterans can get claim-preparation help without a cost barrier standing in the way. ### Surfaces Conditions You Might Miss Our tools help surface potentially claimable conditions in your records that you might otherwise overlook. ### Available 24/7 Start whenever you're ready. Upload your records and work through your claim on your own schedule, day or night. ### You Keep Control Every document is a draft for your review. You review, edit, and submit your own documents directly to the VA. ### Every Day You Wait Is Money Left on the Table File your Intent to File today to lock in your earliest possible effective date for backpay. [Learn About Intent to File](https://aivaclaims.com/services/intent-to-file) ## How AIVA Helps Veterans A donor-funded nonprofit program built to help you prepare a strong VA disability claim — with you in control the whole way. - Cost to Veterans Donor-funded - VA Processing [Check the current average](https://www.va.gov/disability/after-you-file-claim/) - Document Quality Personalized to your records - Availability Online tools, anytime - Your Control You review, own & submit everything ## Beyond Surface-Level Reviews AIVA scans your entire VA medical file line by line — over 100 pages per minute — to uncover every potential disability the VA recognizes. Then, AIVA generates draft templates of the four critical documents for your review and customization: - Injury Statement Templates Symptoms & functional limitations - Buddy Letter Templates Support from family & service members - Nexus Letter Templates Medical connection to service - Legal Argument Templates Build your legal case for benefits This thorough approach helps veterans put forward a well-documented claim for the rating they've earned. VA processing times vary; [check VA.gov for the current average](https://www.va.gov/disability/after-you-file-claim/). Why It Matters Three thousand nine hundred thirty eight dollars and fifty eight cents per month tax-free or up to $47,262.96/year Over 30 years, that's up to $1.42 million in potential income for life. An IRS-Recognized 501(c)(3) Nonprofit AIVA Claims is a program of ESBE Incorporated, an IRS-recognized 501(c)(3) tax-exempt public charity (EIN 87-1218291). Donations are tax-deductible. Our claim-preparation support is donor-funded for veterans, so cost is never a barrier to getting help with the benefits you've earned. Veteran-focused. Donor-funded. You stay in control of your claim from start to finish. ## VA Claims System Right Now Official VA VBA performance data — live figures load in your browser. [View source on VA.gov](https://www.benefits.va.gov/reports/detailed_claims_data.asp) ## Common Questions ### Is AIVA a law firm? No. AIVA is a program of an IRS-recognized 501(c)(3) tax-exempt nonprofit that uses technology to help you organize and prepare your VA disability claim documents. We are not attorneys and do not provide legal advice or representation. ### How is AIVA funded? AIVA is a program of an IRS-recognized 501(c)(3) tax-exempt nonprofit, and our claim-preparation support is funded through charitable donations. Donors who sponsor a veteran make a tax-deductible gift that supports our mission to serve those who served. ### How long does it take? After you upload your records, our team prepares your draft claim package for your review. VA processing times vary; check VA.gov for the current average. ### Is my data secure? Yes. All data is encrypted in transit and at rest. We follow strict privacy standards and never share your information with third parties. [See all FAQs →](https://aivaclaims.com/faq) Built by a veteran, for veterans ## Barklee Sanders Founder, AIVA Claims · 100% P&T rated I built AIVA after navigating my own VA disability claim — months of paperwork, contradictory advice, and watching fellow veterans struggle to get the support they needed. Veterans deserve clear, accessible help with the rating they earned. AIVA helps prepare your complete claim package so you can review it, own it, and submit it yourself — donor-funded for veterans. Important Legal Disclaimer AIVA is a technology platform that provides AI-powered tools to help you organize and prepare documents for YOUR VA disability claim. We are not attorneys and do not provide legal advice or representation. You maintain full control and responsibility for your claim. All documents generated by AIVA are draft templates for your review, editing, and approval before YOU submit them to the VA. ## Ready to Get Started? [Start My Free Claim Review](https://aivaclaims.com/sign-up) [Already Have an Account? Sign In](https://aivaclaims.com/sign-in) [Sponsor a Veteran](https://www.every.org/esbe-incorporated?frequency=once#/donate/pay) # Frequently Asked Questions > Get answers about AIVA's AI tools for organizing VA claim documents. Learn about filing intent to file, getting medical records, claim processing times, pricing, and how AIVA helps YOU prepare materials for your VA disability claim. Source: https://aivaclaims.com/faq Everything you need to know about using AIVA to prepare your VA disability claim ## Getting Started ### What is AIVA Claims Assistant? AIVA is a program of an IRS-recognized 501(c)(3) tax-exempt nonprofit that provides AI-powered tools to help U.S. military veterans organize and prepare documents for VA disability claims. The AI analyzes your medical records, identifies potential qualifying conditions, and generates draft documentation for YOUR review and approval including injury statements, buddy letters, and nexus letters. Our support is donor-funded for veterans. ### Who is eligible to use AIVA? Any U.S. military veteran who has served in active duty, reserves, or National Guard is eligible to use AIVA. You don't need an existing VA rating or disability diagnosis to get started. ### How do I get started with AIVA? First, file your Intent to File on VA.gov to protect your effective date. Then, download your VA medical records from My HealtheVet and upload them to AIVA. AIVA's AI will analyze your records and prepare draft claim documents for YOUR review, editing, and submission. ### Do I need to be tech-savvy to use AIVA? No! AIVA is designed to be simple and intuitive. If you can upload files and read documents, you can use AIVA. We provide step-by-step guidance throughout the entire process. ## Claims Process ### What is an Intent to File and why do I need it? An Intent to File (VA Form 21-0966) protects your potential effective date for up to one year. This means if you file your intent today and submit your complete claim later, your benefits will be backdated to your intent filing date - potentially worth thousands of dollars in backpay. ### How do I get my VA medical records? You can download your VA medical records from My HealtheVet (usually within 3 days) or request them via mail from your VA medical center. We have a detailed guide on our Medical Records service page. ### What documents does AIVA generate? AIVA generates draft templates: (1) Injury statements for each condition describing symptoms and functional limitations, (2) Buddy letters from family/fellow service members, (3) Nexus letters connecting conditions to service, (4) Draft claim package for YOUR review and submission to the VA. ### How long does the VA take to process claims? VA processing times vary; check VA.gov for the current average. Timing depends on factors such as claim complexity and evidence needs. Official source: https://www.va.gov/disability/after-you-file-claim/ ### Can AIVA help with appeals or increases? Yes! AIVA's tools can help YOU organize materials for supplemental claims, higher-level reviews, and rating increase requests. Upload your VA decision letter and the AI will identify potentially missing evidence and generate draft additional documentation for YOUR review to strengthen your case. ## Funding & Cost ### How is AIVA funded? AIVA Claims is a program of ESBE Incorporated, a California nonprofit public benefit corporation and an IRS-recognized 501(c)(3) tax-exempt public charity (EIN 87-1218291). Donations are tax-deductible. Our claim-preparation support is donor-funded for veterans, provided through charitable donations from sponsors. ### Will I ever be asked to pay? Our claim-preparation support is provided to veterans at no charge as part of our charitable mission. If you ever have a question about a charge, contact us directly. ### What if my claim is denied? If your initial claim is denied, AIVA's tools can help you organize and prepare appeal materials for your review as part of our donor-funded support. ### How can I support AIVA's mission? Donations from sponsors fund donor-funded claim-preparation help for veterans. You can make a tax-deductible gift through our "Sponsor a Veteran" page. Donors receive nothing in return — it is a true charitable gift. ## Technical Support ### What file formats can I upload? AIVA accepts PDF, JPG, PNG, and TIFF files. Most VA medical records come as PDFs which work perfectly. If you have paper records, you can scan or photograph them. ### Is my information secure? Yes. AIVA uses bank-grade encryption (AES-256 in transit and at rest) and follows healthcare-industry privacy practices. Your medical records and personal information are stored securely and never shared with third parties without your explicit consent. ### Which AI model processes my claim? AIVA's AI-assisted claim chat and support chat run on Cloudflare Workers AI, a first-party service on Cloudflare's network (Cloudflare is already AIVA's hosting provider). Per Cloudflare's published Workers AI data policy, inference content is not used to train models and is not retained. The Benefits Finder does not send form inputs to an AI model; it filters a fixed catalog of official government sources by VA disability rating. Document analysis and nexus-letter drafting happen in AIVA's local processing pipeline — they are not sent to a third-party AI gateway by this website. We do not opt your data into model training, and we do not sell, rent, or share your claim content. See our Privacy Policy section "How AI Processes Your Claim" for details. ### Is AIVA a law firm or VA-accredited agent? No. AIVA is a program of an IRS-recognized 501(c)(3) tax-exempt nonprofit that provides AI-powered document-preparation tools. We are not a law firm, a medical provider, or a VA-accredited claims agent, and we do not represent you before the VA. You always review and submit your own documents. If you want formal representation, you can search the VA Office of General Counsel accreditation list at va.gov/ogc/apps/accreditation/index.asp for free accredited VSOs, agents, and attorneys. ### How do you substantiate the "$1.42M" and "$3,938.58/month" numbers? Those figures are the current statutory maximums from the VA's 2026 compensation rate table for a veteran rated 100% service-connected with a spouse and qualifying dependents, multiplied out over a 30-year life expectancy. They are illustrative maximums, not typical outcomes — your actual rating and payment depend on your specific evidence and VA adjudication. See https://www.va.gov/disability/compensation-rates/ for the official VA rate tables. ### What if I need help during the process? You can reach our support team via the chat widget on any page, email us at support@aivaclaims.com, or schedule a call through your dashboard. We typically respond within 2 hours during business hours. ### Can I use AIVA on my phone? Yes! AIVA works on any device with a web browser - desktop, tablet, or smartphone. The interface is fully responsive and optimized for mobile use. ### What if I can't sign in to Login.gov or ID.me? If you're locked out of your Login.gov or ID.me account, we have a detailed Account Recovery Guide that walks you through every option — self-service resets, in-person verification at USPS (Login.gov) or via video call (ID.me), phone numbers, and escalation scripts. Visit aivaclaims.com/resources/account-recovery for the full guide. ### Can I get my VA medical records without an online account? Yes. While online access through My HealtheVet is fastest, you can also request records by mail using VA Form 10-5345, visit your local VA medical center's Release of Information office in person, or call the VA Health Benefits Hotline at 1-877-222-8387. ## Important Legal Disclaimer \**AIVA is not a law firm and we are not attorneys.** We do not provide legal advice, legal representation, or legal services. AIVA is a technology platform that provides AI-powered tools to help you organize, review, and prepare documents for YOUR VA disability claim. You maintain full control and responsibility for: - Reviewing all AI-generated documents - Editing and approving all materials - Submitting your claim directly to the VA - All decisions regarding your claim All documents generated by AIVA are draft templates for your review. We recommend consulting with a qualified attorney or accredited VA representative if you have legal questions about your claim. ## Still Have Questions? Our support team is here to help. Reach out via chat, email, or schedule a call through your dashboard. [Get Started Free →](https://aivaclaims.com/sign-up) [Learn About AIVA](https://aivaclaims.com/services/disability-claims) # Privacy Policy > AIVA Claims Assistant privacy policy. Learn how we collect, use, and protect your personal information and VA claim data. Source: https://aivaclaims.com/privacy Last updated: September 17, 2026 ## 1. Introduction AIVA Claims Assistant ("AIVA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered VA claims assistance platform. ## 2. Information We Collect ### Personal Information - Name and email address (for account creation) - Mobile or landline phone number, if you choose to give us one so our team can follow up with you by call or text. Providing a phone number is optional and you can use AIVA without it. See [SMS / Text Messaging](#sms) for how we use it. - Authentication data (email, password hash, passkeys, two-factor enrollment) — handled by AIVA directly and stored in our own database. We do not use a third-party authentication service to hold your credentials. If you choose "Continue with Google" or "Continue with Apple", that provider confirms your identity to us and shares your email and name; your Google or Apple password is never sent to AIVA. Email/password and email-code sign-in never contact Google or Apple. - Documents you upload (medical records, service records) - Information you provide in forms and claim documents ### Automatically Collected Information - Device and browser information - IP address and approximate location - Usage data and analytics (via AIVA's first-party Traks service) ### Chrome extension (AIVA VA Claim Helper) The AIVA VA Claim Helper is a Manifest V3 Chrome extension. Its single purpose is a local, plain-English summary of a VA.gov disability rating, claim, or appeal using JSON that VA.gov already sent that page, plus links to official VA.gov tools and to aivaclaims.com. It does not file, change, or message VA.gov for you. - Rating and claim JSON stays on your computer in `chrome.storage.local` after you tap **Keep summaries on this computer** in the extension popup. The extension does not transmit that JSON, cookies, or VA session tokens to AIVA or anyone else. - If you click a link to aivaclaims.com, the website (not the extension) records a first-party visit cookie (`__Host-aiva_visit`) and UTM parameters (`utm_source=aiva-va-claim-helper`, `utm_medium=chrome-extension`) so we can see that traffic came from the helper. Those clicks do not include claim JSON. - Official VA.gov and Ask VA links in the helper go directly to VA. They are not wrapped through AIVA. - The extension contains no remote-hosted code. Host access is limited to VA.gov claim-status and ratings pages as disclosed in the Chrome Web Store listing. The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements. ## 3. How We Use Your Information - To provide and maintain our AI-powered claim preparation services - To analyze your medical records and generate draft claim documents - To communicate with you about your account and services - To send email updates (you can unsubscribe at any time) - To send text messages you have asked to receive (you can reply STOP at any time) - To improve our platform and develop new features - To comply with legal obligations ## 4. SMS / Text Messaging If you give us your mobile phone number and agree to receive text messages, AIVA may text you about your account and your claim. Giving us a mobile number and agreeing to texts is always optional — every part of AIVA works without it, and we will never require it in order to help you with a claim. - \**What we send** — account notifications, claim-status updates, appointment and consultation reminders, and replies from our support team. We do not send advertising or promotional texts on behalf of anyone else. - \**Message frequency varies.** - \**Message and data rates may apply.** - \**To opt out** — reply **STOP** to any message. You will get one confirmation and then no further texts. - \**For help** — reply **HELP**, or email [help@aivaclaims.com](mailto:help@aivaclaims.com). - Carriers are not liable for delayed or undelivered messages. - Opting out of text messages does not close your account or stop the email we send about your claim. \**Text messaging originator opt-in data and consent will not be shared with any third parties.** We do not share mobile information with third parties or affiliates for marketing or promotional purposes. No mobile information is sold, rented, or released to data brokers or lead aggregators. Telnyx is our messaging provider. It processes your phone number and the content of the messages only to deliver the texts you asked for, acting on AIVA's instructions as a service provider — not as a third party receiving your consent data for its own use. To sign up, use our [Text Updates](https://aivaclaims.com/text-updates) page. The program terms are in the [SMS section of our Terms of Service](https://aivaclaims.com/terms#sms). ## 5. Subprocessors & Third-Party Services To provide our service we rely on the following subprocessors. Each processes only the data required for its function, under a data-processing agreement where applicable. | Subprocessor | Purpose | Data processed | Region | | --- | --- | --- | --- | | **Cloudflare** | Hosting, CDN, edge security, DDoS protection, application database (D1) and file storage (R2) | IP address, request metadata, account email and name, password hash, session tokens, passkey and two-factor credentials, uploaded documents | Global | | **Cloudflare Email Sending** | Transactional email delivery | Email, message content | US | | **Telnyx** | SMS and voice messaging delivery for the text messages you opt in to receive | Phone number, message content | US | | **Google Voice** | Current delivery path for support and document-request text messages, being migrated to Telnyx | Phone number, message content | US | | **Google (Sign in with Google)** | Optional social sign-in. Used only if you choose the Google button; email/password and email-code sign-in never contact Google. | Your Google account email, name and profile picture, returned to AIVA after you approve the sign-in. AIVA does not receive your Google password. | US / global | | **Apple (Sign in with Apple)** | Optional social sign-in. Used only if you choose the Apple button; email/password and email-code sign-in never contact Apple. | Your Apple ID email (or Apple's private relay address if you choose to hide it) and name, returned to AIVA after you approve the sign-in. AIVA does not receive your Apple password. | US / global | | **DocuSeal** | Electronic signature for HIPAA authorization & VA forms | Name, signature, document content | US | | **Cloudflare Workers AI** | First-party AI inference for the claim-assistant chat and support chat. Runs on Cloudflare's network (already AIVA's hosting provider). Per Cloudflare's published Workers AI data policy, inference content is not used to train models and is not retained. | Typed chat questions and lightweight claim-status context (claim type, current step, intent-to-file flag). No documents. | US / global | | **Traks** | First-party, cookie-free usage analytics | Anonymized page views, device/browser type, approximate region | AIVA Cloudflare account | | **Telegram** | Human handoff of AI support-chat conversations | Name, email, chat transcript | US / EU | We do not use Meta / Facebook tracking pixels, ad networks, or session-replay tools. If we add a new subprocessor we will update this list before that processor goes live. ## 6. How AI Processes Your Claim AIVA uses artificial intelligence to answer questions about the VA claim process. These AI features run on **Cloudflare Workers AI**, a first-party service on Cloudflare's network (Cloudflare is already AIVA's hosting provider). Per [Cloudflare's published Workers AI data policy](https://developers.cloudflare.com/workers-ai/platform/data-usage/), inference content is not used to train models and is not retained by Cloudflare. What this means for you: - The website sends the AI only your typed questions, a lightweight summary of your claim status (claim type, current step, and intent-to-file flag). - The Benefits Finder does not send form inputs to an AI model. It filters a fixed catalog of official government sources by VA disability rating. - It does **not** upload your documents, and it does **not** draft nexus letters through this website. Nexus-letter drafting and medical-record analysis are performed in AIVA's local processing pipeline and are **not transmitted to any third-party AI gateway by this website**. - We do not sell, rent, or share your claim content with advertisers, data brokers, or other third parties. - We do not opt your data into model training. - AI output is a draft for your review — you always decide what gets submitted to the VA. - You can request that we delete your AI-processing history at any time by emailing [help@aivaclaims.com](mailto:help@aivaclaims.com). ## 7. Connecting Your Hospital Records "Private Doctors Records" lets you pull your own medical records from a hospital or clinic that offers a patient-access API (for example, an Epic MyChart portal) and use them to prepare your claim. This is optional. AIVA works without it. ### What we request When you connect, AIVA asks your organization for read-only access to these record types, and only for you (the signed-in patient): Patient (name, date of birth, sex), Condition (diagnoses), Procedure, MedicationRequest, Observation (lab results, vital signs, social history), DiagnosticReport, DocumentReference and Binary (clinical notes and attached documents), Encounter (visits), AllergyIntolerance, and Immunization. We never request write access, and we cannot see or store your patient-portal password: you sign in on your organization's own website. ### Where the data goes - \**Retrieval happens in your browser** for a one-time connection. Your browser talks directly to your organization's patient API. Your records and the access token do not pass through AIVA's servers during retrieval. - \**Nothing is stored unless you choose to import.** When the retrieval finishes, AIVA shows you what it found and asks whether to import it. If you import, AIVA saves the structured record set (diagnoses, procedures, visits, medications, lab results) to your account, writes a plain-text summary into your secure documents folder, and shows you the clinical documents it found so you can pick which, if any, to upload. If you discard, or close the page, nothing leaves your browser. - \**How it is used.** Only to prepare your VA claim: the summary and any documents you upload are analyzed the same way as records you upload yourself (see [How AI Processes Your Claim](#ai-processing)). - \**Not sold, no secondary use.** We do not sell your records, do not use them for advertising or research, do not use them to train AI models, and do not transfer them to any third party other than the subprocessors listed above that store and process data on AIVA's behalf. - \**Retention.** Imported records follow the "Uploaded documents" window in section 9: kept while your account is active; deleted within 30 days of account closure or on request. - \**Record of use.** Each connection and import is logged (organization name, record counts, date, your account id) so you can ask us who accessed what and when. The log never contains the records themselves. ### Keeping a connection (optional) For organizations on athenahealth, the connect page offers one checkbox: "Keep AIVA connected to refresh my records automatically." It is unchecked unless you check it. If you do, and you then choose to import, AIVA stores one thing on its servers: an encrypted refresh token issued by your organization (never your password, and never a standing access token). Once a day, for connections you chose to keep and only those, AIVA's servers use that token to fetch the same structured record set (diagnoses, procedures, visits, medications, lab results) and save it to your account exactly as an import does. Clinical documents are not fetched this way; those are still retrieved only in your browser, where you pick what to upload. You can disconnect at any time from the connect page (aivaclaims.com/ehr/connect, "Connected practices", Disconnect) or by emailing help@aivaclaims.com; disconnecting stops the refreshes and discards the token. Your organization can also revoke the token on its side, which ends the connection the next time AIVA tries to use it. ### Revoking access Unless you kept a connection as described above, AIVA does not keep a standing connection to your organization: each import uses a one-time authorization that expires on its own. To remove AIVA from your organization's list of connected apps, use your patient portal's settings (in MyChart: Menu, Security Settings, Linked Apps and Devices; in an athenahealth patient portal, the connected-apps settings). To delete imported records from AIVA, delete them from your documents folder or email [help@aivaclaims.com](mailto:help@aivaclaims.com). ## 8. Data Security We implement industry-standard security measures including: - TLS/SSL encryption for all data in transit - Encrypted storage for sensitive documents - First-party authentication (passwords stored only as salted hashes; optional passkeys and two-factor authentication) - Regular security audits and monitoring - Access controls and audit logging ## 9. Data Retention We keep your data only as long as we need it. The table below shows our default retention windows; shorter periods apply on request. - \**Account & profile data** — kept while your account is active; deleted within 30 days of account closure. - \**Uploaded documents** (medical records, service records) — kept while your account is active; deleted within 30 days of account closure or on request. - \**AI chat history & drafts** — kept for active claim reference; deleted with the account or on request. - \**Server logs & error events** — automatically purged after 90 days. - \**Analytics events** — kept for up to 14 months, then aggregated or deleted. - \**Billing / tax records** — retained for 7 years where required by IRS / state tax law. You can request deletion at any time by emailing [help@aivaclaims.com](mailto:help@aivaclaims.com). We will complete the deletion within 45 days and confirm in writing. ## 10. Breach Notification If we discover a security incident that compromises your personal information we will notify affected users and the required regulators. Our internal commitment: - Initial investigation and containment within 24 hours of discovery. - Notification to affected users without undue delay, and in any case within **72 hours** of confirming an EU/UK resident is affected (GDPR Art. 33). - Notification to affected users within the timeframes set by each applicable US state breach-notification law (generally 30-60 days). - A post-incident summary explaining what happened, what we changed, and what you can do to protect yourself. To report a suspected security issue, email [help@aivaclaims.com](mailto:help@aivaclaims.com) or see our [security.txt](https://aivaclaims.com/.well-known/security.txt). ## 11. Your Rights Depending on where you live, you may have additional rights under California (CCPA/CPRA), EU/UK (GDPR), or other state privacy laws. Exercising these rights is free and will never result in worse service or higher prices. ### Rights available to all users - \**Right to know** — what personal information we have about you and how it is used - \**Right to access** — a copy of your personal information in a portable format - \**Right to correct** — fix inaccurate data - \**Right to delete** — request deletion of your account and personal data (some records may be retained where required by law) - \**Right to opt out of marketing** — unsubscribe from any marketing email with one click - \**Right to non-discrimination** — we will not penalize you for exercising any of these rights ### California residents: Do Not Sell or Share My Personal Information \**AIVA does not sell your personal information**, and we do not share it for cross-context behavioral advertising. We also do not use third-party advertising cookies, Meta / Facebook pixels, or session-replay tools. If your browser sends a Global Privacy Control (GPC) signal we will treat it as a valid Do-Not-Sell / Do-Not-Share request. You can also exercise any privacy right (access, deletion, correction, opt-out) by emailing [help@aivaclaims.com](mailto:help@aivaclaims.com). We will respond within 45 days as required by CPRA §1798.130. ### EU / UK residents (GDPR) In addition to the rights above, you have the right to restrict or object to processing, to withdraw consent at any time, and to lodge a complaint with your local supervisory authority. Our lawful basis for processing is consent (optional cookies, marketing) and contract performance (account, claim preparation). ## 12. Children's Privacy Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. ## 13. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. ## 14. Cookie Preferences AIVA uses three kinds of cookies: - \**Strictly necessary** — sign-in, security, saved form progress, and the support chat so you can always reach support. Always on because the site cannot work without them. - \**Visit measurement** — `__Host-aiva_visit`, a first-party cookie holding a random ID (no name, email, or claim data). It is set on your first page view, lasts 90 days, and is readable only by our own server — never by an advertiser. It remembers which link, campaign, or ad brought you to the site (the utm and click parameters in the address you arrived on, the page you landed on, and the referring site's hostname — never your IP address or device details). When you ask us for help or create an account, that source is recorded with your contact request or account so we know which outreach actually reaches veterans. It is never sold or shared, is not used to make any decision about your claim, and is not combined with your medical information. - \**Analytics** — first-party, cookieless page-view analytics (Traks). It sets no cookies and stores no personal data, runs by default, and stops the moment you decline in the cookie banner. It helps us see which pages veterans use. AIVA does not use Meta / Facebook tracking pixels, advertising cookies, or third-party behavioral ad networks. We respect the Global Privacy Control (GPC) browser signal as an automatic opt-out of analytics. You can change your choice at any time: ## 15. Contact Us If you have questions about this Privacy Policy, please contact us at: [help@aivaclaims.com](mailto:help@aivaclaims.com) # Terms of Service > AIVA Claims Assistant terms of service. Understand your rights and responsibilities when using our VA claims preparation platform. Source: https://aivaclaims.com/terms Last updated: September 14, 2026 ## 1. Professional Services Disclaimer \**No Medical or Legal Advice:** AIVA Claims is a technology platform that uses artificial intelligence to help organize and analyze medical records. AIVA Claims is not a law firm, a medical provider, or a VA-accredited claims agent. Our AI-generated summaries, nexus letter drafts, and buddy letter drafts are templates intended for your review and, where appropriate, review by a licensed professional before you submit them to the VA. Use of this service does not create an attorney-client or doctor-patient relationship. ## 2. No Guarantee of Outcomes \**Results Not Guaranteed:** While our AI tools are designed to identify potential service-connected disabilities, AiVAclaims.com does not guarantee any specific VA disability rating, benefit amount, or timeline. The Department of Veterans Affairs (VA) is the sole authority for determining benefit eligibility. Any "lifetime value" calculations provided on this site are estimates based on current VA pay tables and are for illustrative purposes only. ## 3. User Responsibility & Verification \**Accuracy of Submissions:** The User acknowledges that AI-generated content may contain inaccuracies or "hallucinations." The User assumes 100% responsibility for reviewing all generated documents (including Injury Statements and Nexus Letters) for accuracy and truthfulness before submitting them to the VA. Submitting false information to the federal government carries severe legal penalties; AiVAclaims.com shall not be held liable for any inaccuracies in user-submitted claims. ## 4. Limitation of Liability \**Limitation of Damages:** To the maximum extent permitted by law, AiVAclaims.com’s total liability for any claim arising out of our services shall be limited to the total amount paid by the User to AiVAclaims.com. In no event shall AiVAclaims.com be liable for "lost benefits," "expected future income," or any consequential damages resulting from a denied VA claim. ## 5. Compliance with 38 U.S.C. § 5904 \**No Fees.** AiVAclaims.com does not charge veterans for the use of this Service. AIVA is donor-funded, and access to our data-analysis software and document-preparation tools is provided at no cost to the veteran. We do not charge a "contingency fee," a percentage of any retroactive award, or any other fee tied to the outcome of a claim. \**Not Legal Representation.** Nothing in this Service constitutes legal representation, and AiVAclaims.com is not acting as your agent or attorney before the Department of Veterans Affairs. We do not prepare, present, or prosecute a claim on your behalf under 38 U.S.C. § 5904; you remain the claimant. For representation, veterans may work with a VA-accredited representative, including an accredited Veterans Service Organization, at no charge. ## 6. SMS / Text Messaging Program \**Program and sender.** AIVA Claims, a program of ESBE Incorporated, offers optional text-message updates about your account and your VA claim. Messages are sent by AIVA Claims. \**How to opt in.** You opt in by checking the unchecked text-message consent box on our [Text Updates](https://aivaclaims.com/text-updates) page, on a form that asks for your mobile number, or on a consent prompt inside your AIVA account. We do not send program texts to a number that has not opted in. \**What we send.** Account notifications, claim-status updates, appointment and consultation reminders, and replies from our support team. We do not send advertising or promotional texts on behalf of anyone else. - \**Message frequency varies.** - \**Message and data rates may apply.** - \**To cancel** — reply **STOP** to any message. You will receive one confirmation text and then no further messages. Opting out does not close your account or stop the email we send about your claim. - \**For help** — reply **HELP** to any message, or email [help@aivaclaims.com](mailto:help@aivaclaims.com). - Carriers are not liable for delayed or undelivered messages. \**Not a condition of service.** Agreeing to texts is never required to use AIVA or to get help with a claim. \**We will not share your opt-in data or consent with third parties.** How we handle your mobile number, and the messaging provider that delivers our texts, are described in the [SMS section of our Privacy Policy](https://aivaclaims.com/privacy#sms). ## 7. Acceptance of Terms By accessing or using AIVA Claims Assistant ("AIVA," "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service. ## 8. Description of Service AIVA is a technology platform that provides AI-powered tools to help you organize and prepare documents for your VA disability claim. Our Service includes: - AI analysis of medical records to identify potential conditions - Generation of draft injury statements, buddy letters, and nexus letters - Document organization and claim tracking tools - Educational resources about the VA claims process ## 9. Intellectual Property The Service, including its original content, features, and functionality, is owned by AIVA and is protected by copyright, trademark, and other intellectual property laws. Documents you create using the Service belong to you. ## 10. Disclaimer of Warranties THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not guarantee that the Service will result in approval of your VA claim or any specific rating. ## 11. Indemnification You agree to indemnify and hold harmless AIVA from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your submission of materials to the VA. ## 12. Termination We may terminate or suspend your account at any time for violation of these Terms. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease immediately. ## 13. Changes to Terms We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after changes constitutes acceptance of the new Terms. ## 14. Governing Law These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. ## 15. Contact Us If you have questions about these Terms, please contact us at: [help@aivaclaims.com](mailto:help@aivaclaims.com) # Text Updates From AIVA Claims > Sign up for AIVA Claims text updates: account notifications, claim-status updates, appointment reminders, and support replies. Optional, reply STOP to cancel. Source: https://aivaclaims.com/text-updates ## What you are signing up for AIVA Claims, a program of ESBE Incorporated, can send you text messages about your account and your VA claim: account notifications, claim-status updates, appointment reminders, and replies from our support team. Texts are optional — every part of AIVA works without them. ## Program details - \**Sender** — AIVA Claims, a program of ESBE Incorporated. - \**Message types** — account notifications, claim-status updates, appointment reminders, and replies from our support team. No advertising or promotional texts on behalf of anyone else. - \**Message frequency varies.** - \**Message and data rates may apply.** - \**To opt out** — reply **STOP** to any message. You will get one confirmation and then no further texts. - \**For help** — reply **HELP** to any message, or email [help@aivaclaims.com](mailto:help@aivaclaims.com). - \**Consent is not a condition of service.** You can use AIVA, and get help with your claim, without agreeing to texts. - Carriers are not liable for delayed or undelivered messages. We will not share your opt-in data or consent with third parties. How we handle your phone number is described in our [Privacy Policy](https://aivaclaims.com/privacy#sms), and the program terms are in our [Terms of Service](https://aivaclaims.com/terms#sms). ## Sign up Enter your name, email, and mobile number below, then check the box to agree to texts. The box is unchecked until you check it. When you agree, the exact language you agreed to is: > Yes, text me about my claim. I agree to receive text messages from AIVA Claims (a program of ESBE Incorporated) at the number above — account notifications, claim-status updates, appointment reminders, and replies from our support team. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not required to get your free claim review. See our Privacy Policy and Terms of Service. The sign-up form needs JavaScript. If it does not appear, email [help@aivaclaims.com](mailto:help@aivaclaims.com) from the address you want on file, tell us the mobile number to add, and say that you agree to the text-message terms above. You can also [create an AIVA account](https://aivaclaims.com/sign-up) to work on your claim without texts. # Developers and AI Agents > Machine-readable access to AIVA Claims: llms.txt, Markdown alternates of every public page, an OpenAPI 3.1 document, and an MCP server. No API key required. Source: https://aivaclaims.com/developers ## What is available AIVA Claims publishes its public content and unauthenticated APIs in machine-readable forms: an llms.txt index, a Markdown alternate of every public page, an OpenAPI 3.1 document, and an MCP server. No account or API key is needed for any of them. ## llms.txt - [/llms.txt](https://aivaclaims.com/llms.txt) — index of every public page and endpoint, in the [llmstxt.org](https://llmstxt.org/) format. - [/llms-full.txt](https://aivaclaims.com/llms-full.txt) — every public page as one Markdown document. ## Markdown alternates Every public page is available as Markdown at the same URL with `.md` appended ([/faq.md](https://aivaclaims.com/faq.md), [/index.md](https://aivaclaims.com/index.md) for the homepage), or by requesting the page with `Accept: text/markdown`. Responses carry `x-markdown-tokens`, an estimate of the document's length in tokens (characters divided by four). ## OpenAPI - [/openapi.json](https://aivaclaims.com/openapi.json) — OpenAPI 3.1 description of the unauthenticated endpoints (also at [/.well-known/openapi.json](https://aivaclaims.com/.well-known/openapi.json)). ## MCP server - [https://aivaclaims.com/mcp](https://aivaclaims.com/mcp) — Model Context Protocol server (Streamable HTTP, no authentication). The endpoint documents its own tools. ## Crawling [/robots.txt](https://aivaclaims.com/robots.txt) allows AI crawlers and declares `Content-Signal: search=yes, ai-train=yes, ai-input=yes`. [/sitemap.xml](https://aivaclaims.com/sitemap.xml) lists every public page. ## Contact [help@aivaclaims.com](mailto:help@aivaclaims.com) # Donor-Funded VA Disability Claim Preparation Help for Veterans > Donor-funded support with templates for injury statements, buddy letters, nexus letters, and legal-argument drafts — helping veterans prepare their VA disability claims. You review, approve, and submit. VA processing times vary; check VA.gov for the current average. Source: https://aivaclaims.com/services/disability-claims Last updated: September 13, 2026 AIVA helps veterans organize medical records and prepare draft claim documents through donor-funded support. You check every draft, decide what to include, and submit your own claim. This preparation support is funded by donations. [Start preparing your claim](https://aivaclaims.com/sign-up) [See the evidence checklist first](https://aivaclaims.com/guides/va-claim-evidence-checklist) ## At a Glance - \**Free** — Donor-Funded for Veterans - \**Processing times vary** — [Check the current VA average](https://www.va.gov/disability/after-you-file-claim/) - \**501(c)(3)** — IRS-Recognized Tax-Exempt Nonprofit ## How AIVA Helps You Prepare Your Claim Package ### 1. File Your Intent to File An intent to file can reserve a potential effective date if VA awards benefits. Starting certain online VA claim forms with a verified account can establish it automatically. You generally have one year to complete and file the claim. [Learn about Intent to File →](https://aivaclaims.com/services/intent-to-file) ### 2. Download Your Medical Records Get your VA medical records from My HealtheVet or request them via mail. You'll also want any private medical records related to your conditions. [How to get medical records →](https://aivaclaims.com/services/medical-records) ### 3. Upload to AIVA Upload your medical records to AIVA. Use the generated suggestions to locate potentially relevant evidence, then check them against your original records. [Get Started Free →](https://aivaclaims.com/sign-up) ### 4. Review, Edit & Approve Prepared Drafts AIVA helps prepare draft injury statements, buddy letters, and nexus letters for potential qualifying conditions. YOU review, edit, and approve each document before submission. ### 5. YOU Submit Your Claim YOU submit your approved claim package directly to the VA via VA.gov, mail, or your local VA office. Processing times vary; [check VA.gov for the current average](https://www.va.gov/disability/after-you-file-claim/). ## What Draft Templates AIVA Generates for Your Review ### Injury Statements Detailed statements for each condition describing symptoms, frequency, severity, and impact on daily life - optimized for VA rating criteria. ### Buddy Letters Statements in support of claim from family members or fellow service members describing witnessed symptoms and functional limitations. ### Nexus Letters Draft material to discuss with a qualified health care provider. An AI draft is not a medical opinion; a clinician must make and support any medical conclusions. ### Complete Claim Package All draft documents organized and ready for YOUR review and submission, with instructions on how YOU can file your claim online or via mail. ## VA Disability Claims FAQs ### What draft documents does AIVA help prepare? AIVA helps prepare draft injury statements for each condition as templates for YOUR review, buddy letters (statements in support of claim), draft material for a clinician to consider, and a draft claim package for YOUR review and submission to the VA. ### Who runs AIVA, and how is it funded? AIVA Claims is a program of ESBE Incorporated, a California nonprofit public benefit corporation and an IRS-recognized 501(c)(3) tax-exempt public charity (EIN 87-1218291). Donations are tax-deductible. Our claim-preparation support is donor-funded for veterans, provided through charitable donations. ### What is the VA disability claims approval rate? The national VA approval rate varies year to year. Thorough documentation and careful medical-evidence review help veterans submit a stronger claim. VA processing times vary; [check VA.gov for the current average](https://www.va.gov/disability/after-you-file-claim/). ### Can AIVA help with appeals? Yes, AIVA can help you organize appeal materials by analyzing your VA decision letter, identifying potentially missing evidence, and preparing draft additional documentation for YOUR review to strengthen your case. ## Start Your VA Claim Today Get help preparing your VA disability claim package — review and approve every document before YOU submit to the VA. As an IRS-recognized 501(c)(3) tax-exempt nonprofit program, our support is donor-funded for veterans. [Get Started →](https://aivaclaims.com/sign-up) [File Intent to File First](https://aivaclaims.com/services/intent-to-file) Want to help a fellow veteran get this support for free? [Sponsor a Veteran](https://www.every.org/esbe-incorporated?frequency=once#/donate/pay) ## Who provides this help? AIVA is a technology platform providing AI tools to help you organize documents for YOUR claim. **AIVA is not a law firm, medical provider, or VA-accredited claims agent.** For representation, [find VA-accredited help](https://www.va.gov/get-help-from-accredited-representative/). You maintain complete control and responsibility for reviewing, approving, and submitting all materials to the VA. # VA Intent to File: Reserve a Potential Effective Date > Learn how an intent to file can reserve a potential effective date, when VA records it automatically, and what to prepare before the one-year filing deadline. Source: https://aivaclaims.com/services/intent-to-file Last updated: September 13, 2026 An intent to file tells VA you plan to claim benefits and can reserve a potential effective date. After notifying VA, you have one year to complete and file your claim. Payment and the final effective date depend on VA's decision. ## Why File an Intent to File First? ### Protects Your Backpay If VA awards benefits, an intent to file may support an earlier effective date. It does not guarantee an award or backpay. ### Gives You Time You have up to one year to gather medical records, statements, and other evidence while your effective date is protected. ### Simple Process Starting certain disability claim forms while signed in to a verified VA.gov account establishes an intent to file automatically. You may not need a separate form. ### No Documentation Required You don't need any medical records, statements, or supporting documents to file your Intent to File. ## How to File Your Intent to File ### 1. Visit VA.gov Go to the official VA Intent to File page: [File Intent on VA.gov →](https://www.va.gov/supporting-forms-for-claims/intent-to-file-form-21-0966/introduction) ### 2. Complete the Form Select the type of benefit you're claiming (compensation, pension, or survivor benefits). Provide basic information - no medical evidence needed. ### 3. Receive Confirmation The VA will send you confirmation. Save the date and confirmation with your claim records. ### 4. YOU Prepare Your Full Claim Using AIVA's Tools You now have one year to gather evidence and prepare your claim. AIVA's tools can help YOU organize and prepare draft documents for YOUR review and submission — donor-funded for veterans. [Get Started with AIVA →](https://aivaclaims.com/sign-up) ## Official instructions and your next step [Read VA's current intent-to-file instructions](https://www.va.gov/resources/your-intent-to-file-a-va-claim/), including automatic online notifications and benefit-specific rules. [Use the evidence checklist](https://aivaclaims.com/guides/va-claim-evidence-checklist) to prepare the completed claim. ## Intent to File FAQs ### What is a VA Intent to File? A VA Intent to File (VA Form 21-0966) is a notice to the VA that you plan to file a claim for disability compensation, pension, or survivor benefits. It protects your potential effective date for up to one year while you gather evidence and complete your claim. ### How long does my Intent to File protection last? Your Intent to File is valid for one year from the date you file it. YOU must submit your complete claim within that year to maintain your protected effective date. ### Do I need documents to file an Intent to File? No, you don't need any supporting documents or medical records to file an Intent to File. Check the current VA.gov instructions for your benefit type. ### Can I file multiple Intents to File? Yes, but you can only have one active Intent to File per benefit type at a time. You can file separate intents for disability compensation, pension, and survivor benefits. ### What happens after I file my Intent? The VA sends YOU a confirmation. You then have one year to gather documents and file YOUR complete claim with all supporting documentation. Filing within the year may preserve that potential start date if VA awards benefits. ## Ready to Complete Your VA Claim? AIVA's tools help YOU prepare documents for your VA disability claim. YOU review, approve, and submit. VA processing times vary; [check VA.gov for the current average](https://www.va.gov/disability/after-you-file-claim/). As an IRS-recognized 501(c)(3) tax-exempt nonprofit program, our support is donor-funded for veterans. [Get Started →](https://aivaclaims.com/sign-up) [Learn More About AIVA](https://aivaclaims.com/services/disability-claims) Want to help a fellow veteran get this support for free? [Sponsor a Veteran](https://www.every.org/esbe-incorporated?frequency=once#/donate/pay) ## Legal Disclaimer AIVA provides AI-powered tools to help organize your claim materials. **We are not attorneys and do not provide legal advice or representation.** You are responsible for filing your Intent to File and submitting your complete claim to the VA. # How to Get Your VA Medical Records > Find available VA records through My HealtheVet on VA.gov, identify missing documents, and organize private and service records for your claim. Source: https://aivaclaims.com/services/medical-records Last updated: September 13, 2026 You can access your VA medical records online through the VA's My HealtheVet portal or request them by mail. Medical records are essential for your VA disability claim as they document your service-connected conditions and treatment history. ## Three Ways to Get Your VA Medical Records ### 1. Online through My HealtheVet on VA.gov Sign in to review and download available VA records, including test results, care summaries, and notes. Check the date range and document types before treating a download as complete. Private treatment and service records may need separate requests. [Get Records Online →](https://www.va.gov/health-care/get-medical-records/) Having trouble signing in to Login.gov or ID.me? [See our Account Recovery Guide](https://aivaclaims.com/resources/account-recovery) for step-by-step help regaining access. ### 2. Download Full Record Review Request a comprehensive copy of all your VA medical records. This includes all visits, procedures, medications, and test results from any VA facility. [Request Full Records →](https://www.va.gov/health-care/review-medical-records/) ### 3. Mail Request (VA Form 10-5345) Download and mail VA Form 10-5345 to request records by post. This method typically takes 2-4 weeks to receive your records. [Download Form 10-5345 (PDF) →](https://www.va.gov/vaforms/medical/pdf/va_form_10-5345_fillable.pdf) ## What Records Do You Need for Your Claim? ### VA Medical Records All treatment records from VA facilities, including doctor visits, procedures, medications, and test results. ### Service Treatment Records Medical records from your time in service, documenting any injuries or illnesses that occurred during military duty. ### Private Medical Records Treatment records from non-VA doctors, specialists, hospitals, or clinics where you received care. ### Lay Statements Written accounts from you, family members, or fellow service members describing your conditions and how they affect your daily life. ## How AIVA Helps with Medical Records Once you upload your medical records to AIVA, our AI scans them at 100+ pages per minute to identify every potential disability condition. We find conditions you might have missed and generate the supporting documentation you need. [Upload Records to AIVA →](https://aivaclaims.com/sign-up) ## Medical Records FAQs ### How do I get my VA medical records online? You can access your VA medical records through the My HealtheVet portal at va.gov/health-care/get-medical-records/. Sign in with your ID.me, Login.gov, or DS Logon credentials to view and download your records immediately. ### How long does it take to receive VA medical records by mail? When requesting records by mail using VA Form 10-5345, it typically takes 2-4 weeks to receive your complete medical records. For faster access, use the online My HealtheVet portal. ### What medical records do I need for my VA disability claim? You'll need your VA medical records, service treatment records from your time in the military, and any private medical records from non-VA doctors. These records document your conditions and their connection to your military service. ### Are VA medical records free? Yes. The VA does not charge veterans to access or download their own medical records, whether you request them online or by mail. ## Ready to File Your VA Claim? AIVA reviews your medical records and helps you prepare your VA disability claim package for YOUR review and submission. As an IRS-recognized 501(c)(3) tax-exempt nonprofit program, our support is donor-funded for veterans. [Get Started →](https://aivaclaims.com/sign-up) [Learn More About AIVA](https://aivaclaims.com/services/disability-claims) Want to help a fellow veteran get this support for free? [Sponsor a Veteran](https://www.every.org/esbe-incorporated?frequency=once#/donate/pay)